Please read our terms and conditions carefully before using our website and services.
The use of this website and/or our services constitutes your agreement to the following terms and conditions:
If you do not agree with any of these terms and conditions, please do not use this Website or Our services.
If you are under legal age of consent for your respective district then you are not allowed to access or use this Website or Our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise.
By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and BookFlow Publishing.
"Website" means all online content on the BookFlow Publishing website pages.
"Customer," "You," "Yours" means and refers to you and/or any other person submitting an order to BookFlow Publishing on your behalf.
"Company," "We," "Our" means and refers to BookFlow Publishing, a company registered under the laws of the State.
"Product or Services" means and refers to all services and products provided by the company to customers.
"Order" means an order via phone or email made by customer to purchase services or products provided by the company.
It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by the BookFlow Publishing Policy.
It is your obligation to read these Terms and Conditions before submitting any Order and/or payment to this Website.
We do not accept any returns on fulfilled orders due to the nature of the products we produce.
If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place.
If the fulfilled product does not meet the requirements specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
Each package has its own revision policy, per the service description of each individual package.
We provide revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order Management Platform.
The customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met.
We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their needs.
Refunds, if processed, take between 5 to 15 days to reflect on the customer’s end.
A processing fee of USD 250 or 5% of the order amount (whichever is higher) will be charged in all cases.
Prior to Project Initiation: The customer is entitled to 100% refund before our writers/editors start working on the project.
If you change your mind and decide to discontinue your project after placing your order, you can ask for a refund within one hour of placing your order.
All refund claims made after the project has been initiated and at least one round of revision is availed by the Client, we may provide a partial refund.
Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all revision options.
We are committed to provide our customers with satisfaction and offer revisions to ensure delivery is up to the mark.
We believe in "On Time Delivery". If we fail to deliver the asked service on time, after attempts to contact us, your refund will be processed once established through documentary evidence.
Refunds must be claimed within 10 days of first submission/order delivery subject to no revisions being availed.
Prices and discounts for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service or any part of it without notice.
We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.
Avail 50% Discount on All Professional Publishing Packages.